Coronavirus (COVID-19) Readiness

We have modified our hours due to the pandemic. Effective Wednesday, December 9 our hours will be:

Monday through Wednesday: 8:30am to 3pm
Thursday through Friday: 10am to 5pm

Loan Assistance Deferment Request
If you’ve been affected by COVID-19, we have solutions to help you weather this time of uncertainty. If your income has been reduced, or you’re experiencing a temporary layoff, we may be able to offer customized solutions. Please press the button below to be taken to our Coronavirus Loan Assistance Form.

Loan Assistance Form

Health and Safety is Our Top Priority
The health and safety of Shell Western States FCU members, staff and volunteers is our top priority. As we continue to monitor the spread of Coronavirus (COVID-19) in our region, please be assured that we are taking preventative measures in our branches to mitigate the spread of illness and ensure seamless access to your accounts. These include:

  • Postponing the Annual Meeting of Members scheduled for March 21, 2020 (Saturday). We will be calling members who have already purchased tickets to verify if they’d like to (1) have the money refunded back into their account OR (2) hold on to their tickets which will remain valid for the next Annual Meeting of Members.
  • Hand sanitizers are available on every MSR station, employee desks and all over our lobby area
  • Employees have been provided with disposable sanitary gloves
  • Employees have been advised to wash their hands with soap and water for at least 20 seconds
  • Expect to see employees cleaning frequently touched surfaces more often, including doorknobs, phones and counters in our branch
  • Entrance and exit doors and ATM machine are being wiped down at least once a day
  • We have placed posters that encourage staying home when sick, cough and sneeze etiquette, and hand hygiene all throughout the branch
  • Be prepared for the possibility of modified or reduced business hours
  • All departments are reviewing their disaster recovery plans and preparing for a potential reduction in workforce and/or the possibility of modified/shortened business hours
  • Key personnel have been given remote access to necessary systems for business continuity

Here’s what you can do to manage your finances remotely and manage your accounts 24/7

Here’s what you can do to stay healthy

  • The Centers for Disease Control Prevention (CDC) recommends everyday preventive actions to help prevent the spread of respiratory diseases, including:
    • Clean your hands often (wash your hands with soap and water for at least 20 seconds especially after you have been in a public place, after going to the bathroom, before eating or after blowing your nose, coughing, or sneezing
    • Avoid touching your eyes, nose, and mouth
    • Avoid close contact with people who are sick
    • Stay home if you are sick
    • Cover your cough or sneeze with a tissue, then throw the tissue in the trash
    • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe
    • Follow CDC’s recommendations for using facemask.
      • CDC does not recommend that people wear facemask to protect themselves from respiratory diseases, including COVID-19
      • Facemasks should be used by people who show symptoms of COVID-19 to help prevent the spread of the disease to others. People who are taking care of someone in close settings (at home or in a health care facility) should also wear a facemask.
  • Stay up to date with trustworthy information

If you have any questions or concerns, please contact a Shell Western States FCU Representative at (925) 228-4545 or  toll free at (833) 461-8710

Shell Western States FCU
1700 Pacheco Blvd, Martinez, CA 94553

Routing & Transit Number: 321173218