Coronavirus (COVID-19) Readiness
We have returned to regular credit union hours (Monday - Friday, 8:30 a.m. - 5 p.m.).
Loan Assistance Deferment Request
If you’ve been affected by COVID-19, we have solutions to help you weather this time of uncertainty. If your income has been reduced, or you’re experiencing a temporary layoff, we may be able to offer customized solutions. Please press the button below to be taken to our Coronavirus Loan Assistance Form.
Health and Safety is Our Top Priority
The health and safety of Shell Western States FCU members, staff and volunteers is our top priority. As we continue to monitor the spread of Coronavirus (COVID-19) in our region, please be assured that we are taking preventative measures in our branches to mitigate the spread of illness and ensure seamless access to your accounts. These include:
- Postponing the Annual Meeting of Members scheduled for March 21, 2020 (Saturday). We will be calling members who have already purchased tickets to verify if they’d like to (1) have the money refunded back into their account OR (2) hold on to their tickets which will remain valid for the next Annual Meeting of Members.
- Hand sanitizers are available on every MSR station, employee desks and all over our lobby area
- Employees have been provided with disposable sanitary gloves
- Employees have been advised to wash their hands with soap and water for at least 20 seconds
- Expect to see employees cleaning frequently touched surfaces more often, including doorknobs, phones and counters in our branch
- Entrance and exit doors and ATM machine are being wiped down at least once a day
- We have placed posters that encourage staying home when sick, cough and sneeze etiquette, and hand hygiene all throughout the branch
- Be prepared for the possibility of modified or reduced business hours
- All departments are reviewing their disaster recovery plans and preparing for a potential reduction in workforce and/or the possibility of modified/shortened business hours
- Key personnel have been given remote access to necessary systems for business continuity
Here’s what you can do to manage your finances remotely and manage your accounts 24/7
- Sign up for our online banking (https://www.swsfcu.org/services/online-banking) and download our free Mobile Banking app (https://www.swsfcu.org/services/mobile-banking) to manage your accounts 24/7 without having to visit the branch
- Download our free CardValet App to control debit card usage and spending on the go. https://www.swsfcu.org/cardvalet
- Wash your hands with soap and water before and after handling money and credit cards, visiting a branch location or using an ATM
- You have access to make deposits and/or withdrawals using your debit card for free via the ATM Shared Branching https://www.swsfcu.org/contact-us/hours-and-location
- Please note: The credit union branch ATM does not accept deposits. For deposits, you can use the ATM locator on the website to locate a CO-OP ATM with this capability.
- Remember that you can still apply for a loan and/or have a family member apply for membership via our online application process on our website https://www.swsfcu.org/
- If possible, use credit/debit cards for payments as opposed to cash
- Be aware that scammers take advantage of crisis situations. The FTC has published the following article to protect help protect consumers from scammers. https://www.consumer.ftc.gov/blog/2020/02/coronavirus-scammers-follow-headlines?utm_source=govdelivery
Here’s what you can do to stay healthy
- The Centers for Disease Control Prevention (CDC) https://www.cdc.gov/coronavirus/2019-ncov/about/prevention.html recommends everyday preventive actions to help prevent the spread of respiratory diseases, including:
- Clean your hands often (wash your hands with soap and water for at least 20 seconds especially after you have been in a public place, after going to the bathroom, before eating or after blowing your nose, coughing, or sneezing
- Avoid touching your eyes, nose, and mouth
- Avoid close contact with people who are sick
- Stay home if you are sick
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash
- Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe
- Follow CDC’s recommendations for using facemask.
- CDC does not recommend that people wear facemask to protect themselves from respiratory diseases, including COVID-19
- Facemasks should be used by people who show symptoms of COVID-19 to help prevent the spread of the disease to others. People who are taking care of someone in close settings (at home or in a health care facility) should also wear a facemask.
- Stay up to date with trustworthy information
- The Centers for Disease Control (CDC) has created a page where they are posting the most up to date and reliable information at https://www.cdc.gov/coronavirus/2019-ncov/index.html
- There is a lot of information being shared on social media about the spread of COVID-19, and much of the information is not from reliable sources. Facebook and other social forms of social media are taking action to prevent the spreading of misinformation https://about.fb.com/news/2020/01/coronavirus/
- The Contra Cost Health Services also provide pertinent local information at https://cchealth.org/
If you have any questions or concerns, please contact a Shell Western States FCU Representative at (925) 228-4545 or toll free at (833) 461-8710